Name: Sharon Hill
Title: General Manager of Hunter and Mid North Coast and keen international skier
After reaching a crossroad, Sharon knew that she was searching for something more fulfilling in both her personal and professional life.
“I started at McDonald Jones Homes when I reached a fork in the road for my future back in 2009. I was invited to come on-board, experience and learn about the Customer Service Department and to provide feedback. What I found, by working at McDonald Jones, was something much more meaningful than I ever expected; I found a job that I love by inspiring people that do everything they can for our customers every day and a business and product that I could be proud of.”
After starting out as a member of the team, Sharon has taken the opportunity to expand her skills and take on the challenging role of Customer Service Manager, overseeing the customer experience and leading our Client Liaison Officers across Sydney, South Coast, Hunter, North Coast, QLD and ACT regions, she now is the Head of Sales and Estimating furthering her commitment to customers.
“One of the best things about working for McDonald Jones is that your opinion matters. Since day one I have continued to look for new ways to improve the service that we provide to our customers and I’ve been able to have an influential role in bringing into place new processes that have helped us to be the best we can be in terms of providing an exceptional service to our customers.”
Since her early beginnings in the company, Sharon has helped implement a new face-to-face appointments process, a new guide for our customers that takes them through the 8 step building process, a regimented training program for new Client Liaison Officers and a resourceful, interactive and integral internal intranet.
Sharon has also played a key part in the start-up of other companies within the McDonald Jones Group through her business and customer service expertise and experience.
“I am proud of a lot of things that I have achieved since my arrival here, but mostly I am proud of the relationships I have made. I turn up to work every day because I know people are relying on me and because I am passionate about making sure that every person who chooses to trust us with their biggest investment will be assured that we care enough and will do the best that we can.
“I love working with the team at McDonald Jones because we are strong, committed, we get results, we are not content with being mediocre and we are full of energy. If someone is struggling we help out, we offer advice, and we act as a sounding board or a shoulder.
“As a Manager, I love what I do. Every day I get to share the passion for excellent customer service, to lead by example, to inspire, support and guide our people, to help them be the best they can be so they can in turn provide the best service to every one of our valued customers.”
Despite the commitment of leading a team located throughout our NSW, ACT and QLD offices, Sharon has been able to continue her passion of travelling and skiing around the world. Sharon often travels to Canada once a year for a ski holiday to enjoy some well-earned rest and recuperation, something that is encouraged at McDonald Jones Homes.
"I simply couldn’t ask for more in a job…"